Cancellation and Refund Policy for Non-Emergency Transportation Services

Last Updated: April 23/2026

This Cancellation and Refund Policy ("Policy") outlines the terms and conditions regarding cancellations and refunds for non-emergency transportation services provided by Sckander LLC ("we," "us," or "our"). By booking and using our transportation services, you ("Customer" or "you") agree to be bound by this Policy. If you do not agree with any part of this Policy, please refrain from booking our transportation services.

1. Cancellation by the Customer

(a) Cancellations Made 120 Minutes or More Before Pickup  

If you cancel your scheduled service at least 120 minutes prior to the scheduled pickup time, a 50% cancellation fee will apply.

• The remaining 50% of the total service fee will be refunded to you.

(b) Cancellations Within 120 Minutes, Last‑Minute Cancellations, or No‑Shows  

If you cancel within 120 minutes of the scheduled pickup time, or if the driver is already en route, or if there is a no‑show, the service will be charged at 100% of the total fee.

• No refund will be issued in these situations.

2. Cancellation by SckanderCareConnect

(a) Operational or Safety‑Related Cancellations  

We may cancel a scheduled service due to unforeseen circumstances such as:

• Driver or vehicle unavailability

• Unsafe weather or road conditions

• Mechanical issues

• Any situation that compromises safety

In these cases, you will receive a full refund of any payments made.

(b) Cancellations Due to Policy or Safety Violations  

If a service request violates our terms or presents a safety risk to our caregivers or drivers, we may cancel the booking.

• Refunds will be issued minus any applicable fees, depending on the situation.

3. Refunds

(a) Eligibility  

Refunds are issued only when cancellations meet the conditions outlined in this policy.

(b) Processing Time  

Eligible refunds will be processed within a reasonable timeframe and returned to the original payment method.

(c) Non‑Refundable Fees  

Administrative or processing fees may be non‑refundable and will be disclosed at the time of booking.

4. Changes to Bookings

(a) Changes Made 120 Minutes or More Before Pickup  

We will make reasonable efforts to accommodate changes to pickup time, location, or service details at no additional cost, provided the request is made at least 120 minutes prior to pickup.

(b) Changes Requested Within 120 Minutes  

Changes requested within 120 minutes of pickup may:

• Not be possible, or

• Result in additional charges

Each request will be evaluated case by case.

5. Contact Information

For questions or assistance regarding this policy, please contact:

SckanderCareConnect@gmail.com